McMaster University Libraries: Transforming our Future

November 20, 2006

Transformation Team Wrapping Up

Filed under: Transformation Team — by ultransform @ 8:16 pm

With the submission of the consultants’ report last week and this week’s Town Hall meetings with Jeff, the Transformation Team is winding down.

In the coming weeks, Jeff and the AULs will be reviewing the consultant’s report and work of the team in more detail. This review process will guide our progress toward a 21st century library that is more integrated with the research, teaching, and learning needs of McMaster and the broader community.

We would like to thank all those who participated in the interviews and focus groups, as well as those who shared their thoughts with us more informally. We look forward to working with all of you as the Library’s transformation progresses!

The Transformation Team

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6 Comments »

  1. I have just finished reading the consultant’s report and I am very disappointed with the results.

    First, it is a consultant’s report. What can a consultant tell you that an experienced library worker cannot explain in five minutes of conversation? Workers are not dumb. Workers see change occurring right before their eyes, unfiltered by consultant reports or committee debates. All that is required is for a manager to listen.

    Second, I found the consultant’s report has an insulting view of workers. As a worker and union steward, it is my experience that most workers are capable and willing to deal with change. The biggest barrier to change is not the worker but the middle manager. Workers have to deal with problems every day. They have a very good understanding of the customers and their demands. It is the manager removed from the customers and coping with limited resources, who is often most resistant to change.

    Finally, I am particularly disappointed with the recommendation for hiring more managers. Instead of hiring more managers, take the time and effort to train the existing workers. Sometimes I hear people say that workers lack the education or knowledge to take on new roles and to use new technology; this is nonsense. It is my opinion that such views reveal more about management failings than that of workers. Workers can deal with any challenge if they are fairly paid, given meaningful work, and are provided with support and education.

    Your good managers know this, they understand that their greatest asset is their workers.

    My advice: be honest and open; work fairly with the union; and give your workers the support they need.

    Chris Erskine

    Comment by Chris Erskine — November 27, 2006 @ 9:56 pm |Reply

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    Comment by James — September 19, 2008 @ 1:50 am |Reply

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    Comment by Daddy43 — October 22, 2009 @ 8:54 am |Reply

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    Comment by Gangster92 — October 23, 2009 @ 7:10 am |Reply

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    Comment by Sergey Serg — March 30, 2010 @ 7:59 pm |Reply

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